My daughter just received her dress for prom. I had seen many good reviews but only after ordering, I started seeing many more bad reviews. So I got nervous and emailed them about one week in after they received payment/ order because they said it would be received before May 15th and the dress was still being "processed" one week before that date. I had paid $39.99 for rush order ( not custom made, just measured chest, hips, waist to get size). My daughter had a little over 3 wks before prom. They answered 2 days later stating it was almost done and shipped soon AND I had to tell them again when I wanted the dress by., which was totally strange and nerve wrecking !!! I sent them a copy of my email purchase confirmation. It arrived today, May 13, before expected date. The dress looks almost like the picture, the gown's tail is longer than we expected because it didn't seem that long in their pic. They don't have a phone number. Their live chat does not work and takes you to their email. I would buy purchase if you have plenty of time to wait for the dress.