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Awful customer service! I used the size guide for a swimsuit and paid almost $50 with shipping and taxes. When the suit got to me, the top fit NOTHING like it should or looked. It was awful. Customer service took days to get back to me. And offered $5 and I keep the suit. $5 back and keep something that DOESN’T fit????? I said no. They offered $5 and a coupon for 15% off and I keep the suit. Seriously? I refused. The best they’ll do is $15 back. Supposedly. I’ve been waiting all day to get a response about how to get the measly $15 back. Don’t waste your time and money. This company is crap.
I ordered Palmcici swimsuit size 10. The top was way too small. I returned to the return address shown on the pkg. They told me there was a different return address. I have written and followed up many times asking for a refund, size 12, or return of the swimsuit I mailed them. I have not received a refund or swimsuit. If I had looked at their ratings I would have steered clear.
this company is the worst at returns. They only want to return you half if what you paid. They dont want you to return. If you dont accept their offer ..they stop communicating with you. They wont give you a return address either. The process is NOT an easy return as the state in their return policy. I reported them to the BBB. DO NOT ORDER. The size charts are way off too. Its ridiculous.....now I'm stuck with suits that dont fit.
Total scam. I've lodged a complaint with the BBB and I'm currently working with my credit card company to get a refund. Delivery promised in 2 weeks. That was 11/30/2022. Each time I contacted them I'm told "give us a few more days".
It's 2/20/2023 and now they refuse to refund my money in full.
I purchased a tankini bathing from Palmcici Company which took 4 weeks for delivery. When I opened the package I immediately noticed two areas on the bathing suit did not have the pattern, instead there were two big white blotches. I contacted the company asking for a return label and all they wanted to know from me was about the fit. I never tried it on because of the defect. I have not heard from them again even though I wrote to them twice. All I want is a return label. I would never recommend this company. If you are smart buy from another company. THUMBS DOWN on this one
I received 2 suits, good quality. Just did not fit my daughter, and I did not like the one I got for myself. I read and followed the return procedure to a T. I emailed the day after I received my suites requesting an EXCHANGE. I included the links and sizes to the 2 suits I wanted to receive in return. I heard nothing back. 48 hours later (now 3 days into their stated 15 day time limit to receive the returned items) they had not responded with an address to ship the items to for a return and provided no return label. Zero communication. I emailed again asking them to respond with next steps. The next day (4 days into process) they responded with an offer of a 10% discount on my next order and I keep what I have. I said "No. In fact, now I'd like a 100% refund on both items. I want it put back on my card I paid with as soon as you receive the suits back" (which they had still not told me how to return). The next day, I receive a message via Facebook messenger offering me a $20 refund and 20% off my next order. Again.. I said, "No! I want 100% of what I paid refunded to my card as soon as you receive your items back which you have still not instructed me on how to return." Do not buy from this company! Lesson learned.
I can only agree with the other reviews here. Jimgifts is not what it seems to be. I have cancelled my order that was supposed to be delivered in ten days. It has been 60 days now and only upon request do you get any news on the delivery. I have opened a case with paypal and want my money back.
I am not sure if it s a total scam (paypal did forward my complaint to a different company/owner written with asian letters which is a little bit suspicious to me) or if they are just plain lazy and don't try to keep up with the orders but in any case you will NOT get the nice gift experience they promise!
PLEASE BE AWARE THAT THIS COMPANY IS A SCAM!!! They are located who knows where, return policy doesn't really exist the push and push to make you keep the swimsuit and offering a partial refund, to take photos, etc etc is def scam and not a legit company site needs to be shut down. DO NOT BUY SIZES RUN SMALLER
Ordered November 11 for an Xmas gift. Was told 10 days. Reached out 3 weeks later was delay and should ship in 10 days. This went on and on for nearly 60 days. Christmas came and went. Had to get PayPal involved to secure a refund. Beware! Avoid! I should've read the other reviews first
they have refused to refund me the have gave me every reason as to why my order has nor shipped they have made promises as to when it will be shipped anything they said was a lie. I have several emails from a lady named Carrie and plan to contact the Bbb Attorney General and the police regarding this. They offered to Give me a refund of 20percent if I wait more than the 50 days I already have for this product. DO NOT DO BUSINESS WITH RHESE FRAUDLENT PEOPLE/COMPAN
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This place sells cheap garbage, takes a month to ship then refuses a refund.
All responses are generic, they do not address your actual concerns, you will have to rewrite your messages and repeat yourself over and over hoping to get somebody that can read.
They will not solve your problem, yet end every friggin email with the same snotty little comments.
"Your understanding will be appreciated"
"If you have any questions please feel free to contact us"
Yes you idiots I have contacted you 15 times and you say the same thing
Useless company and people.
Order from Amazon. You'll get the same product for half the price in 2 days, and if you don't like it you get free returns.
