Five days ago, I placed an order for 5 sterling silver, birthstone, name bracelets and 5 Premium gift boxes totalling $441.65. Once I entered my payment details the site crashed, so I did not recieve an order number nor any form of confirmation of my order. I immediately checked my bank, and yes the payment had been taken. I have tried four times over five days to contact Rosefeels.com.au over the past five days using their help centre facitlity on their site, as well as a direct email to their email address listed on this site, without any response. I am starting to believe I have been scammed!!!!
I have bought a bathing suit from Aquanora and paid for delivery 9.99. They send me absolutely different item than one I ordered. I paid for mailing it back to them, and they answered:" We are happy to refund the price of the item/s you returned (not including the original shipping fee as we had shipped it) after receiving the parcel and checking." They receiver the item, on October 13-th, sent me an email that there is no problem with the item, and I don't hear from them since. Aquanora is showing beautiful pictures of the item as an advertising, but they don't have them for sale. The description of the items is misleading. They describe grey color as mahogany, and palm leaves pattern as paisley. And then they will try to convince you that it was your mistake to order the wrong item, not their to send a wrong one. Quality of the bathing suite they sent was horrible. And they don't return your money. Stay away from this company. They are schemers.
Sizing/material: I ordered 3 swimsuits for my daughters. All swim tops were big even though we followed measurements on sizing chart. The bottoms fit according to the measurement chart. The material seems to be made well.
Shipping: It took 2 1/2 weeks to receive the order.
Returns: You only have 14 days to request a refund. If you need to return anything, you have to pay for it to be returned. I requested return instructions and a complete refund and that was never sent. They would rather you keep items that don’t fit and offer a 20% refund. After a month of emailing back and forth, I was finally able to get a 50% refund and to keep the suits to “reduce the complexity of the return process. (Their words)” I finally agreed to this as I was tired of dealing with the situation.
Email responses: After requesting a refund, I received the first refund email within 1 day. All other emails in regards to a return/refund took at least 2 follow-up emails on my part and 4 days to get a response from Bikini Pretty.
Emails were professional in nature, but when the customer asks for a full refund and return information, it should be given and the customer shouldn’t be worn down
Sizing/material: I ordered 3 swimsuits for my daughters. All swim tops were big even though we followed measurements on sizing chart. The bottoms fit according to the measurement chart. The material seems to be made well.
Shipping: It took 2 1/2 weeks to receive the order.
Returns: You only have 14 days to request a refund. If you need to return anything, you have to pay for it to be returned. I requested return instructions and a complete refund and that was never sent. They would rather you keep items that don’t fit and offer a 20% refund. After a month of emailing back and forth, I was finally able to get a 50% refund and to keep the suits to “reduce the complexity of the return process. (Their words)” I finally agreed to this as I was tired of dealing with the situation.
Email responses: After requesting a refund, I received the first refund email within 1 day. All other emails in regards to a return/refund took at least 2 follow-up emails on my part and 4 days to get a response from Bikini Pretty.
Emails were professional in nature, but when the customer asks for a full refund and return information, it should be given and the customer shouldn’t be worn down
Sizing/material: I ordered 3 swimsuits for my daughters. All swim tops were big even though we followed measurements on sizing chart. The bottoms fit according to the measurement chart. The material seems to be made well.
Shipping: It took 2 1/2 weeks to receive the order.
Returns: You only have 14 days to request a refund. If you need to return anything, you have to pay for it to be returned. I requested return instructions and a complete refund and that was never sent. They would rather you keep items that don’t fit and offer a 20% refund. After a month of emailing back and forth, I was finally able to get a 50% refund and to keep the suits to “reduce the complexity of the return process. (Their words)” I finally agreed to this as I was tired of dealing with the situation.
Email responses: After requesting a refund, I received the first refund email within 1 day. All other emails in regards to a return/refund took at least 2 follow-up emails on my part and 4 days to get a response from Bikini Pretty.
Emails were professional in nature, but when the customer asks for a full refund and return information, it should be given and the customer shouldn’t be worn down
Don’t do it. Trying to return a swimsuit because it doesn’t fit. Paid around $40, they want to offer $6 compensation and keep the suit that doesn’t fit.. then offer me 30% of what I paid, THEN offer $15. Terrible. I just want my money back so I can buy a suit that doesn’t make me look like a busted can of biscuits.
This company sent me the wrong item almost 30 days after the holiday it was ordered for (it doesn't tell you it will take this long during the order process). Then after receiving the wrong item they took forever to go back and forth with me before sending a replacement. After waiting another month, they sent me the wrong item - AGAIN! After receiving the 2nd wrong item they refused to send another replacement or give me a refund. Therefore I basically spent 70% of the item plus shipping and got nothing but wasted time and annoyance for 60 days without getting what I paid for.
Beyond that, the mistake was so obvious on both items it almost boggles the mind how someone could get it wrong. It doesn't match the website description and basically doesn't make sense!
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I had been on the fence about ordering from them, as it seems you can't find a negative review at all on their website. I finally gave in after much deliberation, and I ordered two suits. I waited anxiously for them, and when they arrived, I was so excited! Well, needless to say, the excitement ended when I put the suits on. The first ones colors were so off from the photo that it was so tacky, on top of the fact that it looked like a wrestling singlet when it was on. The second one wasn't quite as bad, or maybe it was worse. My chest didn't fit in the top at all. My breasts were spilling out the top, bottom, and both sides. Not flattering. I found on their website where it said you had to email them to request a return label, so I did what I was supposed to, emailing them and explaining why I needed to return the suits. I got a pretty quick reply, but that was just them telling me that they needed pictures of the one suit to actually prove the discoloration, and then a photo proving that I used their size chart when I ordered the suit. Very disappointed with the customer service.
I was hopeful that the two swim sets I ordered would be what I was looking for. The quality was decent but they did not fit my body well so I planned to return both sets. I requested a return through the email on their website and it took me sending 2 emails to finally get a response. And instead of providing me with a shipping label for return/full refund they asked if and I quote, "Would it be a considerated solution that we offer a $24 partial refund for you as compensation and you keep the items." My total order was almost $120 and all they wanted to offer me was $24 back?? Terribly unprofessional. Still waiting on a return email with the next steps to get the suits returned for my full refund.
