Does the customer review really matter? Yes! Most of the customers read reviews before deciding to purchase the products or taking services. Reviews are also known as genuine product feedback by other shoppers for any product or service. Customer reviews help other customers to learn more about the product and helps to decide whether the product is good or not. For any business over the internet, customer reviews are the most important part of business growth. Here are the reasons why business reviews are important to growing your business.
"Your Most Unhappy Customers Are Your Greatest Source of Learning." — Bill Gates
The most important benefit is the customer reviews are taken into account by the search engine algorithms. The more positive customer reviews help your business to improve the rankings in the search engines. SEO is one of the important marketing strategies that help to make your business more profitable. Reviews on your Google My Business profile can improve your business growth and attract more customers with the help of SEO. The product on the website is viewed more after the customers read the product reviews and feedback on social media and it helps to increase product visibility. The reviews that contain keywords may also appear in search results with your business citations.
Buying decisions:Google My Business Reviews
The shopper reviews have a huge impact on the buying decisions of the customer. The customers start looking for reviews before making a buying decision and the positive or negative reviews have a huge impact significantly on your product sales. The customers mostly believe in the reviews that are more reliable and accurate. The reviews are considered as a source of social proof and it helps the customers to make decisions whether to buy or not.
Fix issues and improve satisfaction:
The customer reviews help you to fix issues quickly whether it is positive or negative before they cause too much of a problem. It also helps you to identify the areas that are used to be improved like faster delivery and customer service etc. The customer reviews help you to learn more about your business or services and also help to make changes that are useful for more customer satisfaction. It shows the customer that you care about them and it results in makes them your loyal customers. Using the reviews, you can know about the reasons why customers left your business and you will also get the opportunity to fix it. The amendments to the problems help you to convince them to come back.
Build your credibility:
To sustain long term business growth, you need to build credibility in between your customers aside from sales. Your business also needs integrity and credibility to sustain your loyal customers. The credibility can be built by the positive reviews of the customers. Some of the negative reviews are not really going to affect your business if your business already established credibility. It does not mean that you have to ignore those negative reviews. You have to respond to those reviews quickly by taking necessary action and establish that your business has good customer service.
Connect with customers:
Make sure to answer the reviews for the significant questions regarding your business asked by potential customers. It helps to get feedback directly from the customers. The reviews from users are one of the most important factors to boost the trust of the customers. The response from your side for the reviews can influence your business. You should try to respond immediately by monitoring the reviews often that helps you create a positive business reputation.
These are some of the reasons to prove that reviews are important to growing your business. Reviews can be on your Google my business profile, business website, or at any of your business listing like ratinggo, yelp, and other sites. You can use these profiles as Social Proof on your business website to gain customer’s trust, improve Search Engine Optimization, and lead generation.